Delivery

Updated 27/01/21

How much will it cost to ship my order? 


AUSTRALIA

 

Delivery Type

Product Type

Delivery Timeframe
All orders will be processed and dispatched within 24 hours 
[1]

For Orders Totalling
(after discounts have been applied)

Delivery Charge

Parcel Post
via Australia Post

All products excluding items marked as Bulky/Heavy and/or Gift Hampers

Parcel Post – Typical delivery is between 2-6 business days depending on lodgement and destination points. All parcels lodged in Geelong, VIC 3218.

Up to $60

$8

$60 and over

FREE

Express Post
via Australia Post

All products excluding items marked as Bulky and/or Hampers

Next business day delivery; within the Express Post delivery network. Locations outside of major metropolitan areas typically take 2-3 business days.

Up to $60

$10

$60 and over

$5 [2]

Click & Collect

All Products – no restrictions

We have now closed our Herne Hill boutique. FREE pick-up in store is available from MINKIND, Monday-Friday 9am-5pm & Saturday 9am-3pm from 1A Minerva Road, Herne Hill 3218.

Any Total

FREE Collection [3]

 


[1]  All orders will be processed and dispatched within 24 hours; order before 12pm for same day processing. Orders made on weekends and Australian public holidays will be dispatched on the next business day. To ensure timely processing, once your order has been placed and paid for, changes are not permitted (this includes any changes to styles, colours, sizes, quantities and delivery details).

[2]  Express Delivery Upgrade: Orders over $60 (after discounts have been applied) will be given an option to upgrade to express delivery for a small charge of $5. Note this excludes items identified as bulky and/or hampers. Charges cover packaging and delivery.
 

[3]  FREE Collection: No additional cost and no delivery charges. We have now closed our Herne Hill boutique. FREE pick-up in store is available from MINKIND (formally Aqua Maternity) MONDAY - FRIDAY 9am - 5pm and SATURDAY 9am - 3pm from 1A Minerva Road, Herne Hill 3218.

 INTERNATIONAL

International orders are sent via Australia Post and pricing is determined by weight and set using the Australia Post international shipping calculators. Weight limits vary by country and all prices are in Australian dollars. You can calculate actual shipping costs to your country via our online shopping cart. We currently offer both Express and Standard ​International post options.

Note: when ordering goods for delivery overseas, you may be subject to import duties and taxes. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Aqua Maternity is not liable for any such costs.

 

When can I expect my order to ship?

All orders will be processed and dispatched within 24 hours. Orders made on weekends and Australian public holidays will be dispatched on the next business day. To ensure timely processing, once your order has been placed and paid for, changes are not permitted (this includes any changes to styles, colours, sizes, quantities and delivery details).

Orders may be split across multiple shipments. Occasionally, items may be backordered, in this case you will be notified and provided an approximate date of shipment.

 

Shipping Times


AUSTRALIA

We use Australia Post to send our items using:

Parcel Post - delivery in 2 or more business days after posting; if sending interstate: metropolitan areas up to 3-6 business days, depending on lodgement and destination points. All parcels are lodged in Geelong, VIC 3218.

Express Post - guaranteed next business day delivery; subject to your location and the Australia Post network). Locations outside of major metropolitan areas typically take 2-3 business days.

Please note all parcels are 'AUTHORITY TO LEAVE' meaning Australia Post will leave it in the safest place/at your door if no one is home to answer. If you would prefer your parcel not be left unattended please consider using a different postal address or a parcel locker. Aqua Maternity is not liable for any parcels left unattended. 

We may send your parcel using Sendle. Delivery times vary depending on end destination.

INTERNATIONAL

International orders can take between 3-10 business days to be delivered depending on your destination and the service you select. View Australia Posts’ International Post Guide for delivery times to your chosen destination. Please note that standard delivery times exclude time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control.

 

Can I cancel or modify my order before it ships?

Unfortunately, we are unable to make changes, including cancellations, to orders after they have been submitted.

An item may only be cancelled if it is currently backordered. If you would like to cancel a backordered item, please email admin@aquamaternity.com.au

 

How will I know when my order has shipped?

We’ll notify you by email when your order has been sent and provide you with the tracking ID details (be sure to check your spam folder).

 

If items in my order are shipped separately will I be charged extra?

Your order may ship in multiple packages, but you will not be charged any additional shipping and handling fees. The fee you were quoted during checkout covers all items being delivered.