Delivery

Updated 22/08/20

How much will it cost to ship my order? 


AUSTRALIA

 

Delivery Type

Product Type

Delivery Timeframe
All orders will be processed and dispatched within 24 hours 
[1]

For Orders Totalling
(after discounts have been applied)

Delivery Charge

Parcel Post
via Australia Post

All products excluding items marked as Bulky/Heavy and/or Gift Hampers

Parcel Post – Typical delivery is between 2-6 business days depending on lodgement and destination points. All parcels lodged in Geelong, VIC 3218.

Up to $50

$8

$50 and over

FREE

Express Post
via Australia Post

All products excluding items marked as Bulky and/or Hampers

Next business day delivery; within the Express Post delivery network. Locations outside of major metropolitan areas typically take 2-3 business days.

Up to $50

$10

$50 and over

$5 [2]

Click & Collect

All Products – no restrictions

We have now closed our Herne Hill boutique. FREE pick-up in store is available from MINKIND, Tuesday-Friday 9am-4pm & Saturday 9am-2pm from 1A Minerva Road, Herne Hill 3218.

Any Total

FREE Collection [3]

Courier
via Sendle or Australia Post

 

Gift Hampers [4]  

Hampers within the Geelong and Melbourne regions are likely to arrive on the same or next business day. For all other locations delivery is between 2-7 business days depending on delivery address. All hampers are dispatched from Geelong, VIC 3218.

Any Total

$10 per Hamper 

*FREE collection is available from our Herne Hill store

Items marked as bulky/heavy have an additional flat rate shipping fee  [5]

Typical delivery is between 2-6 business days depending on lodgement and destination points. All parcels lodged in Geelong, VIC 3218. Any Total

$10 per order with bulky/heavy item

*FREE collection is available from our Herne Hill store

Geelong

Drop-Off 

We are now offering FREE drop-off delivery to the following Geelong postcodes; 3214, 3215, 3216, 3217, 3218, 3219, 3220. 

Against the backdrop of the global Covid-19 outbreak, we are continuously adapting to mitigate potential impacts and risks for our customers [6]

$30 and over

FREE

 


[1]  All orders will be processed and dispatched within 24 hours; order before 12pm for same day processing. Orders made on weekends and Australian public holidays will be dispatched on the next business day. To ensure timely processing, once your order has been placed and paid for, changes are not permitted (this includes any changes to styles, colours, sizes, quantities and delivery details).

[2]  Express Delivery Upgrade: Orders over $50 (after discounts have been applied) will be given an option to upgrade to express delivery for a small charge of $5. Note this excludes items identified as bulky and/or hampers. Charges cover packaging and delivery.
 

[3]  FREE Collection: No additional cost and no delivery charges. Complimentary gift wrapping is available on request - please select this option during checkout. We have now closed our Herne Hill boutique. FREE pick-up in store is available from MINKIND (formally Aqua Maternity) TUESDAY - FRIDAY 9am - 4pm and SATURDAY 9am - 2pm from 1A Minerva Road, Herne Hill 3218.

 
[4]  Gift Hampers are sent either via Australia Post or Sendle. Currently all hampers are restricted to Australian delivery addresses. We are unable to send hampers to international addresses. Hampers are dispatched from Geelong, VIC 3218 and delivery times vary on destination. Please contact us for a more accurate delivery date if timeframes are a concern. We recommend sending hampers directly to home addresses instead of hospitals. We accept no responsibility for lost hampers sent to public addresses. Hampers cannot be sent to PO Boxes or Parcel Lockers.
 

[5]  In order to provide the greatest range of products, some bulky/heavy items require additional shipping fees and are as such excluded from the FREE standard shipping offer on orders over $50. Bulky/heavy items will be charged a flat fee per order (not per bulky item). Bulky items are only available to be shipped within Australia. If you have both bulky and normal sized items in your order, it will be sent as one parcel and you will be charged the Bulky shipping fee. Express delivery is not available for bulky items.

Please note all parcels/hampers are 'AUTHORITY TO LEAVE' meaning Australia Post/Sendle may leave it in the safest place/at your door if no one is home to answer. If you would prefer your parcel not be left unattended please consider using a different postal address or a parcel locker. Aqua Maternity is not liable for any parcels left unattended. 

 [6] Against the backdrop of the global Covid-19 outbreak, we are continuously adapting to mitigate potential impacts and risks for our customers. 

To assist our local customers who do not wish to shop instore due to social distancing we are now offering FREE drop-off delivery to the following Geelong postcodes; 3214, 3215, 3216, 3217, 3218, 3219, 3220. 

We will deliver from Tuesday - Saturday (except on public holidays), however please note we cannot guarantee an exact delivery time; and all drop-offs will be subject to the following conditions;

  • All parcels will be left in a safe, weather protected spot at the delivery address specified as we see fit; there will be zero interaction from our driver. No signatures are required.
  • We and our driver are taking the utmost care to keep ourselves clean and sanitary. Hands will be santised before/after and between every delivery.
  • We will email/text you to confirm your order has been delivered with photographic proof.
  • We cannot drop off to addresses where there are dogs present or a pet that may interfere with the parcel or to P.O. Boxes and apartments where we only have ground level, common area access.
  • If your address is NEW... please leave us instructions as we will rely on Google maps to find you! 
  • Please take care in providing correct delivery details as parcels will be left unattended at the address specified. Aqua Maternity accepts no liability if you provide the wrong address. 
  • Minimum spend for free drop-off is $30.
  • Any returns will need to be actioned in-person at our Herne Hill store within 14 days of delivery. Email admin@aquamaternity.com.au
  • We are trialling FREE Geelong drop-off deliveries; this service may be removed at our discretion.

There is a chance we may do FREE drop-off deliveries to other Geelong postcodes on an ad-hoc basis. Please email or call us on 03) 4227 2003 to discuss. 

 

INTERNATIONAL

International orders are sent via Australia Post and pricing is determined by weight and set using the Australia Post international shipping calculators. Weight limits vary by country and all prices are in Australian dollars. You can calculate actual shipping costs to your country via our online shopping cart. We currently offer both Express and Standard ​International post options.

Note: when ordering goods for delivery overseas, you may be subject to import duties and taxes. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Aqua Maternity is not liable for any such costs.

 

When can I expect my order to ship?

All orders will be processed and dispatched within 24 hours. Orders made on weekends and Australian public holidays will be dispatched on the next business day. To ensure timely processing, once your order has been placed and paid for, changes are not permitted (this includes any changes to styles, colours, sizes, quantities and delivery details).

Orders may be split across multiple shipments. Occasionally, items may be backordered, in this case you will be notified and provided an approximate date of shipment.

 

Shipping Times


AUSTRALIA

We use Australia Post to send our items using:

Parcel Post - delivery in 2 or more business days after posting; if sending interstate: metropolitan areas up to 3-6 business days, depending on lodgement and destination points. All parcels are lodged in Geelong, VIC 3218.

Express Post - guaranteed next business day delivery; subject to your location and the Australia Post network). Locations outside of major metropolitan areas typically take 2-3 business days.

Please note all parcels are 'AUTHORITY TO LEAVE' meaning Australia Post will leave it in the safest place/at your door if no one is home to answer. If you would prefer your parcel not be left unattended please consider using a different postal address or a parcel locker. Aqua Maternity is not liable for any parcels left unattended. 

We may send your parcel using Sendle. Delivery times vary depending on end destination.

INTERNATIONAL

International orders can take between 3-10 business days to be delivered depending on your destination and the service you select. View Australia Posts’ International Post Guide for delivery times to your chosen destination. Please note that standard delivery times exclude time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control.

 

Can I cancel or modify my order before it ships?

Unfortunately, we are unable to make changes, including cancellations, to orders after they have been submitted.

An item may only be cancelled if it is currently backordered. If you would like to cancel a backordered item, please email admin@aquamaternity.com.au

 

How will I know when my order has shipped?

We’ll notify you by email when your order has been sent and provide you with the tracking ID details (be sure to check your spam folder).

 

If items in my order are shipped separately will I be charged extra?

Your order may ship in multiple packages, but you will not be charged any additional shipping and handling fees. The fee you were quoted during checkout covers all items being delivered.