Returns & Refunds

WHAT can be returned?

We understand that online shopping can be tricky and sometimes an item just doesn't fit. Shop in confidence knowing we accept returns on any item not including Special Exceptions (listed below).

Special Exceptions
Sorry, we cannot accept returns on Cake Maternity  CupCake nursing pads and brief gift boxes for hygiene reasons.

To be eligible for a refund returned items must be;

  • In new and unworn condition in their original packaging with swing tickets and hygiene stickers attached. No refunds or exchanges will be offered for any products that have had tags removed, have been worn or washed.

  • In the interests of hygiene, please try on your new swimwear over the top of your own underwear. Please don’t remove the hygiene sticker until you are sure you want to keep the items. We may refuse returned items where we reasonably consider that this has not been done.​

  • There are no refunds for change of mind on sale or clearance items, they can be returned for store credit only.

We regret that items that have been worn, or damaged, or returned in an unsaleable condition will be denied a refund and posted back to you, at your expense. If items returned to us are in an unsatisfactory condition; marked or stained, we reserve the right to withhold a cleaning fee of $15 per item. All items will be inspected on return.


WHEN do items need to be returned by?

We offer a 30-day returns policy. Items must have been purchased and returned within the last 30 days. We reserve the right to decline an item for a refund if the return request is made after 30 days from the date of purchase.

We will contact you if any items are not eligible for a refund. Any original delivery charges cannot be refunded unless the items were deemed faulty. Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card.


WHERE do items need to be returned to?

Please request an RMA number by emailing admin@aquamaternity.com.au prior to posting your return to;

Aqua Maternity
PO Box 2186
Geelong VIC 3220
AUSTRALIA

 

HOW do I return items or request an RMA number?

Please send an email to admin@aquamaternity.com.au to request an RMA number. An RMA is a Returned Merchandise Authorisation number. Once we have recieved your request and it has been approved you will recieve a response (via email) confirming your RMA number and specific return instructions.

You must then write the RMA number on the outside of the box or packagining that the product is being returned in. It is important to mail all the original boxes, bags, tags or manuals, and any other items along with the product. If a return is sent without an RMA number, we may return the product to you or charge a restocking fee.

Once the returned items have been recieved and checked a credit or refund will be processed. Items not returned in the same condition as originally sent in may be denied a return. 


SHIPPING for returns?

All returns are the responsibility of the customer; we recommend protecting yourself against lost packages by sending your return by registered post. The customer is responsible for any postage fees for returns to Aqua Maternity.

If your order included an original delivery charge, only the cost of the items returned will be refunded unless the goods were deemed faulty.

 

CREDIT for returns?

There are no refunds for change of mind on sale or clearance items, they can be returned for store credit only. Credits are valid for 6 months from date of issue. S​tore credits cannot be exchanged for cash or any other refund under any circumstances.

 

I have shipped my return, when will I be refunded?

Most returns will process in approximately 10 business days. Additional processing delays may occur depending on your method of return postage. Once we've received your returned parcel, it will be processed within 1 business day and we will send you an email to let you know. Any refund will automatically be issued to the payment method you used to place the original order. This typically takes 5-10 business days, dependent on your bank/card issuer.


Instore return option?

Sorry, we cannot accept returns in-person. All return requests will need to be lodged online and items posted back.

 

Packing materials?

All items remain your responsibility until they reach us, so make sure returned products are packaged properly to avoid damage in transit. We recommend protecting yourself against lost parcels by returning items via registered post.

Returned items must be in new and unworn condition, in their original packaging with swing tickets and hygiene stickers attached. No refunds or store credits will be offered for any products that have had tags removed, have been worn or washed. We are not responsible for any items that are returned to us by mistake.

 

I need a different size. Can I exchange my order?

All exchanges are treated as a new order. With our high stock turnover, we recommend you place a new order with us online and simply return your original order back to us for a refund (as above). This will ensure that the style, size and colour you want are still available.

 

I think my order is faulty!

We have strong quality control processes and all items are checked for faults before they are dispatched to customers. If you have received an item you believe to be faulty please contact us immediately at admin@aquamaternity.com.au

We will happily refund, replace or offer a store credit on any new and unworn items that we deem to have a genuine manufacturers fault within 30 days from purchase date. Items must be returned in original packaging, unused with swing tags and hygiene stickers attached. We may refuse returned items where we reasonably consider that they are not in new and unworn condition. Please be aware you may be required to email us photos of any fault to aid in the returns process.