Delivery

How much will it cost to ship my order? 


AUSTRALIA

Delivery Type

Product Type

Delivery Timeframe
All orders will be processed and dispatched within 24 hours 
[1]

For Orders Totalling
(after discounts have been applied)

Delivery Charge

Parcel Post
via Australia Post

All products excluding items marked as Bulky and/or Hampers

Parcel Post – Typical delivery is between 2-6 business days depending on lodgement and destination points. All parcels lodged in Geelong, VIC 3220.

Up to $50

$8

$50 and over

FREE

Express Post
via Australia Post

All products excluding items marked as Bulky and/or Hampers

Next business day delivery; within the Express Post delivery network. Locations outside of major metropolitan areas typically take 2-3 business days.

Up to $50

$10

$50 and over

$5 [2]

Click & Collect

All Products – no restrictions

Same Day – order before midday

Any Total

FREE Collection [3]

Courier

Hampers [4]

Currently unavailable

Any Total

N/A

Bulky Shipping
via Australia Post

Items marked as bulky have an additional flat rate shipping fee [5]

Parcel Post – Typical delivery is between 2-6 business days depending on lodgement and destination points. All parcels lodged in Geelong, VIC 3220.

Any Total

$15 PER ORDER

 

[1]  All orders will be processed and dispatched within 24 hours; order before 4pm for same day processing. Orders made on weekends and Australian public holidays will be dispatched on the next business day. To ensure timely processing, once your order has been placed and paid for, changes are not permitted (this includes any changes to styles, colours, sizes, quantities and delivery details).

[2]  Express Delivery Upgrade: Orders over $50 (after discounts have been applied) will be given an option to upgrade to express delivery for a small charge of $5. Note this excludes items identified as bulky and/or hampers. Charges cover packaging and delivery.
 
[3]  Free Collection: No additional cost and no delivery charges. Order before midday for same day pick up. You will receive a confirmation email or text when your order is ready for collection. Complimentary gift wrapping is available on request - please select this option during checkout. 
 
[4]  Hampers are currently unavailable.
 

[5]  In order to provide the greatest range of products, some bulky items require additional shipping fees and are as such excluded from the FREE standard shipping offer on orders over $50. Bulky items will be charged a flat fee per order (not per bulky item). Bulky items are only available to be shipped within Australia. If you have both bulky and normal sized items in your order, it will be sent as one parcel and you will be charged the Bulky shipping fee. Express delivery is not available for bulky items.

 

INTERNATIONAL

International orders are sent via Australia Post and pricing is determined by weight and set using the Australia Post international shipping calculators. Weight limits vary by country and all prices are in Australian dollars. You can calculate actual shipping costs to your country via our online shopping cart. We currently offer both Express and Standard ​International post options.

Note: when ordering goods for delivery overseas, you may be subject to import duties and taxes. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Aqua Maternity is not liable for any such costs.

 

When can I expect my order to ship?

All orders will be processed and dispatched within 24 hours. Orders made on weekends and Australian public holidays will be dispatched on the next business day. To ensure timely processing, once your order has been placed and paid for, changes are not permitted (this includes any changes to styles, colours, sizes, quantities and delivery details).

Orders may be split across multiple shipments. Occasionally, items may be backordered, in this case you will be notified and provided an approximate date of shipment.

 

Shipping Times


AUSTRALIA

We use Australia Post to send our items using:

Parcel Post - delivery in 2 or more business days after posting; if sending interstate: metropolitan areas up to 3-6 business days, depending on lodgement and destination points. All parcels are lodged in Geelong, VIC 3220.

Express Post - guaranteed next business day delivery; subject to your location and the Australia Post network). Locations outside of major metropolitan areas typically take 2-3 business days.

 

INTERNATIONAL

International orders can take between 3-10 business days to be delivered depending on your destination and the service you select. View Australia Posts’ International Post Guide for delivery times to your chosen destination. Please note that standard delivery times exclude time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control.

 

Can I cancel or modify my order before it ships?

Unfortunately, we are unable to make changes, including cancellations, to orders after they have been submitted.

An item may only be cancelled if it is currently backordered. If you would like to cancel a backordered item, please email admin@aquamaternity.com.au

 

How will I know when my order has shipped?

We’ll notify you by email when your order has been sent and provide you with the tracking ID details (be sure to check your spam folder).

 

If items in my order are shipped separately will I be charged extra?

Your order may ship in multiple packages, but you will not be charged any additional shipping and handling fees. The fee you were quoted during checkout covers all items being delivered.