Returns & Refunds

Terms updated 03/11/20

Our store is closing down; all swimwear and clothing have been heavily reduced and once sold all sales are final. No returns, exchnages or refunds for change of mind, incorrect sizing or style.

 

HELP! I think my order is faulty...

We have strong quality control processes and all items are checked for faults before they are dispatched to customers. If you have received an item you believe to be faulty please contact us immediately at admin@aquamaternity.com.au. Please include photo/images of the fault and tags (size/model) of the item.

We will happily refund or replace  on any new and unworn items that we deem to have a genuine manufacturers fault within 30 days from purchase date. Items must be returned in original packaging, unused with swing tags and hygiene stickers attached. We may refuse returned items where we reasonably consider that they are not in new and unworn condition. Please be aware you may be required to email us photos of any fault to aid in the returns process.

Where an item is damaged through misuse or abnormal use, Aqua Maternity will not provide a refund, exchange or repair.